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What art file formats do you accept? back to top |
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The preferred format is a 300 dpi .TIFF. A high-resolution jpeg (300 dpi) can also be used.
Electronic files are accepted in the formats of: jpg, psd, bmp, png, and tiff. Most electronic files can be sent as an attachment but can also be mailed on a CD or floppy disk.
300 dpi (dots per inch) minimum and approximately 4” x 6” or exact image size is required for a quality product. This will allow the image to be resized to fit a broader range and size of products and retain a good image. Most on-line photo album images, newspaper, magazine clippings or web images are not of sufficient quality (72 dpi). Resolutions may be higher but the file size will also increase.
Photographs may be submitted by mail and we will scan the photograph at an appropriate dpi. However, you should keep in mind that a low quality photograph will not create a high quality image.
Any original photos will be returned with your order.
Professional photos require a release form from the photographer.
No images of a pornographic nature will be accepted.
Orders in another language are not accepted unless we can verify the meaning and find it to be appropriate. |
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Will my shirt image be as clear as my photograph or printout? back to top |
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No. Process printing on textiles is of a lower resolution than ink on paper. While the color and image quality are good, they are not as crisp or detailed as a photograph. Textiles are printed at 55 lpi whereas color pictures can print at upwards of 200 lpi. |
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Q: |
My art skills are lacking, can you help? back to top |
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If you are having trouble working out your design, our Staff will be happy to guide you through the process or receive the image with your instructions or verbiage for each design.
See FAQ "Do you charge for artwork?" for more detailed information. |
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Do you charge for artwork? back to top |
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Make It Personally Yours allows you to do your own designing, or we can assist in designing according to your instructions. You may call us for assistance with your design for no charge.
Major artwork design or photo restoration in excess of 30 minutes will be quoted at
$50.00/hour. Please call us for an estimate of hours at (252) 447-6636.
Your approval is required before we proceed. |
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General
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What are your business hours? back to top |
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Our business hours are:
Tuesday thru Saturday 10:00am to 6:00pm EST
For your added convenience, call to make arrangements for hours outside our scheduled store times. (252) 447-6636 |
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Do you charge sales tax? back to top |
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Sales tax is charged only on orders shipped to a North Carolina address.
Resellers are required to remit any out of state taxes as required by their state. |
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What types of textile do you offer? back to top |
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Most of the textiles that will be printed using 256-color transfer process are 95 - 100% Polyester. This is for all available colors. Dark shirts are not recommended, but black can be printed on red. This is digital imaging not screen printing
Some of our T-shirts, sweatshirts, etc are offered in 100% cotton and 50/50 cotton/polyester blend for Direct-To-Garment printing (a high end silk screening process), again, dark shirts are not recommended.
Not all colors are offered in both types of material. Heathered colors that are listed under 100% cotton are blends ranging from 90% to 99% cotton. For more information on a particular textile, call us at (252) 447-6636. |
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Make It Personally Yours Disclaimer back to top |
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No Copyrighted or Trademarked Logos, Pictures, Art Work will be processed without the consent of the owner of the Copyrighted or Trademarked item. The customer assumes all liability for use of any copyrighted or Trademarked items.
Prices and specifications are subject to change without notice. We will make every effort to inform you of any price changes. |
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| Q. |
What is your Privacy Policy? back to top |
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Our Privacy Policy is foremost to protect any information dealing with a customer, i.e., address, email address, phone number(s), or ordering habits. All papers involved with our order and payment process will be distroyed by means of cross-cut shreading. No information will be provided for any outside vendor, or company involving customers without the explicit instructions in writing by the customer, i.e., requesting a credit reference for business payment performance. Under no circumstance will any customer information be sold to other business entities for the purpose of solicitation. |
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| Q. |
What is your Security Policy? back to top |
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Our Security Policy is to protect all records involving customer's and orders by means of locked cabinets. Computer data is backed up nightly and stored off-site. |
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| Q. |
What is your Refund Policy? back to top |
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Make It Personally Yours is not responsible for typographical or photographical errors that are sent to us. Final files are considered complete and final unless specific comments requested changes. These final files will be considered approved by the customer, and ready for processing. Under these conditions no refunds will be made.
Our guarantee: your product will look like what you designed or have approved and will be without material flaw, or we will refund your money.
Refunds are not given because an image on a shirt doesn't equal the print quality of a photo.
If a refund is in order, you will need to contact us within 24 hours of receiving your product. |
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| Q. |
What is your Return Policy? back to top |
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Make It Personally Yours will re-process any order that is destroyed in shipment. Notification of this damage must be made via phone and email within 24 hours of receipted delivery. Return on the item will be at the cost of the recipiant, and re-processed returned item will be at the cost of Make It Personally Yours. As mentioned in the Refund Policy, no returns will be accepted for items that were approved by the customer if there was an error caused when the user-designed image was sent. If the customer prefers to receive a replacement item for a material flaw, item must be returned via the most economical means, and Make It Personally Yours will incur the cost of the re-processed item, returned shipment. Flawed items at the descretion of Make It Personally Yours may or may not require return. This will be determined on an one for one basis. Some of the materials that we use may have small imperfections that will not distract from the final product, and may not be considered a material flaw. This will be determined at the time of the claim for return/refund. We will make every effort to ensure each and every customer gets a quality product, at a reasonable price. . |
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Ordering
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What forms of payment do you accept? back to top |
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Payment is handled by using Visa, Discover or Mastercharge . Orders are processed securely using Secure Socket Layer Technology. You may also make payment over the phone using Visa, Discover or MasterCard.
We do not keep ant credit card information once the transaction is complete. We can, Upon Request of the Customer, keep credit card information on file with only access by the Manager, security is our utmost priority.
If it is your desire to keep your credit card on file, credit card information must be sent by 2 seperate emails:
1) First Email has Name on card and zipcode ONLY.
2) Second Email contains only card number, 3-digit security code and expiration date ONLY.
Purchase Orders (P.O.'s) are accepted but are reserved for qualified organizations such as schools, government agencies and large corporations by mail or fax. Purchase Orders will be verified and processed after our acceptance. All payments must be remitted by NET 30.
For your convenience, we can accept checks, but the order will not be processed or shipped prior to the check clearing. This will add approxiamately 7 - 10 days to the delivery date.
Money Orders or Cashier's checks are acceptable in place of Visa, Discover or Mastercard, items will ship upon receipt.
Federal and State documents for Non-Profit Organizations will be required for orders within North Carolina.
We will notify the customer of the total price with shipping via phone or email. |
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Q: |
Can I purchase multiple items with the same imprint? back to top |
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Yes. Quantity discounts apply for the total order (e.g. 12 of one type of textile and 12 of a different type would receive pricing for 24). If your shirts have different images (artwork or text) then they would need to be ordered separately.
Although items may be different, large quantity orders may also qualify for a Bulk Discount.
Only one discount price is allowed per customer. |
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What is the minimum number of shirts or products I can order? back to top |
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The minimum order is 1. |
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Q: |
Do you allow changes to an order? back to top |
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Once placed, an order is final and cannot be changed. This policy exists because of workflow issues involving textile stock, printing supplies, and scheduling press time. Our printing is done in-house, and as soon as an order has been approved by you, and placed, it goes into production. Please make sure your order is exactly the way you want it before ordering. |
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Can I add different designs to the same order? back to top |
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Yes. Each design can be combined as one order. You may put a single design onto different types of textiles or any of our other products. |
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Can I cancel my order? back to top |
A: |
No. Cancellations are not allowed due to the speed with which work begins, as well as the nature of customization of your order makes that item Personally Yours. Our printing is done in-house and work concerning printing, artwork, and textiles begins upon placement of an order. Once place an order is final. |
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Textile Printing
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What are the printing areas and sizes? back to top |
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The imaging size appears below the item or items on our web page or brochure. |
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Q: |
How many colors can you print? back to top |
A: |
The maximum number of colors available are a combination of 256 colors. We prefer you use web-safe colors whenever possible to assure correct color matching.. We also do process printing, which allows a full spectrum of colors.
Process Printing - Colors may not always look the same as on your monitor. |
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Shipping
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How does your company ship? back to top |
A: |
We ship via USPS, UPS or FedEx. We are located in Havelock, North Carolina.
NOTE: We are not responsible for delays in delivery by USPS,UPS or FedEx for reasons of their choosing (e.g. adverse weather conditions). Refunds will not be offered if the shipper does not meet their delivery responsiblities.
Exception - If arrangements and Shipping costs were paid for Priority, tracked shipments.
Costs:
Due to recent increases in transportation costs, we will attempt to find the most economical means to ship items.
Exception - Large fundraisers may incur addition costs due to sheer volume.
As always, we will seek the most economical method to ship orders to you.
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| Q: |
What is the delivery time? back to top |
A: |
Total delivery time is based on the amount of time it takes to get payment authorization, check clearing, order processing and the transit time from the carrier. This can range from 24 hours to 14 days for in-stock items.
You can choose from Regular delivery or Rush, with Rush service adding an extra 20% to your total.
Delivery dates for Regular and Rush will be emailed to you for tracking.
We also have a Super Rush for an additional 40%. Please call for availability.
If there are problems or questions with your order, incomplete information, an art recommendation, etc., we will contact you by e-mail. We will *not* be able to continue production until you respond. Please do so promptly, since this could cause a delay in your order. Delivery times to Alaska, Hawaii, or Canada vary. Please check with USPS,UPS or FedEx for exact delivery times to your address.
NOTE: We are not responsible for, or liable for delays in order arrival once item has left our shop. |
